Terms and Conditions

Crackle&Co Terms and Conditions

Effective Date: June 27 2025

Welcome to Crackle&Co! Please read these Terms and Conditions (“Terms”) carefully before placing an order. By purchasing from us, you agree to the following:

1. 

Product Information

• All items are handmade with love, so slight variations may occur. That’s the beauty of handmade — no two are exactly alike!
• We strive to accurately display colors, sizes, and descriptions, but lighting and screen settings may cause slight differences.

2. 

Orders

• Custom orders must be paid in full before production begins.
• Turnaround times vary depending on the item and order volume. We will provide an estimated timeframe upon order confirmation.
• Once a custom design has been approved and production starts, changes cannot be made.

3. 

Payment

• Payments are accepted via [Insert Payment Methods: Cash App, PayPal, Zelle, etc.].
• All sales are final once payment is received unless otherwise stated.

4. 

Shipping & Delivery

• We ship through [Insert shipping carriers: USPS, UPS, etc.].
• Tracking information will be provided once your item has shipped.
• We are not responsible for delays, damages, or losses caused by the postal service, but we’ll always try to help you file a claim if needed.

5. 

Returns & Refunds

• Due to the handmade and often customized nature of our products, all sales are final.
• We do not offer refunds or exchanges unless the item is defective upon arrival. Claims must be made within 3 days of receiving your item, along with photos.

6. 

Candle Safety (If applicable)

• Never leave a candle unattended. Always trim your wick to 1/4 inch before each burn.
• Crackle&Co is not liable for any misuse of our products.

7. 

Tumbler Care (If applicable)

• Hand wash only. Do not soak, microwave, or dishwash your tumbler.
• Avoid extreme temperatures to preserve the design and bling.

8. 

Crochet Care

• Hand wash crochet items in cold water. Lay flat to dry.
• Stretching or snagging may occur if not cared for properly.

9. 

Intellectual Property

• All designs, photos, and product concepts are the property of Crackle&Co. Do not reproduce or resell without written permission.

10. 

Right to Refuse Service

• We reserve the right to refuse service to anyone for any reason at any time — especially if your energy is off. We’re a good vibes only business.

11. 

Agreement

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you want me to add a funnier or sassier version (like “We don’t do refunds, just feelings”), just say the word! Also let me know if you’re selling at events or in-person so I can add a section for that too.